Terms of Service

Agreement to Terms

These Terms of Service govern your access to and use of the Sendara website and our leadership development services. By accessing our website or enrolling in our courses, you agree to be bound by these terms. If you do not agree with any part of these terms, please do not use our services.

These terms establish the relationship between you and Sendara. They explain what you can expect from us and what we expect from participants. Please read them carefully before engaging with our services.

Service Usage Terms

1. Acceptable Use Policy

You agree to use our website and services for lawful purposes only. When accessing our services, you agree to:

Provide accurate and complete information when requested
Maintain the confidentiality of any account credentials
Respect the intellectual property rights of Sendara and others
Refrain from disrupting or interfering with our services
Not attempt unauthorized access to any part of our systems
Engage respectfully with instructors, staff, and fellow participants

2. Permitted Uses

Our website and services are provided for the following purposes:

Learning about our leadership development courses and methodology
Submitting inquiries about our programs
Enrolling in and participating in leadership courses
Accessing course materials and resources as an enrolled participant
Communicating with instructors and fellow participants in course contexts

3. Prohibited Activities

The following activities are strictly prohibited:

Using our services for any unlawful purpose or in violation of these terms
Attempting to gain unauthorized access to our systems or networks
Distributing viruses, malware, or other harmful code
Harassing, threatening, or discriminating against any individual
Impersonating others or misrepresenting your affiliation
Copying, distributing, or modifying our course materials without permission
Using automated systems to access our website excessively
Interfering with other users' access to or enjoyment of our services

4. Fair Usage Guidelines

We expect all users to access our services reasonably and fairly. Excessive use that impacts system performance or other users' experience may result in temporary suspension or restriction of access. We reserve the right to determine what constitutes excessive or unreasonable use.

Account and Access Terms

1. Course Enrollment Requirements

To enroll in our courses, you must:

Be at least 18 years of age
Have the legal capacity to enter into binding contracts
Provide accurate and complete enrollment information
Agree to these Terms of Service and any course-specific terms
Meet any prerequisite requirements for specific courses

2. Account Security

If we provide you with account credentials for accessing course materials, you are responsible for maintaining their confidentiality. You agree to notify us immediately of any unauthorized use of your account. We are not liable for any loss or damage resulting from your failure to protect your account credentials.

3. Account Suspension and Termination

We reserve the right to suspend or terminate your access to our services if:

You violate these Terms of Service
You engage in behavior that disrupts our services or harms other users
Your payment for services is declined or reversed
We reasonably believe your actions could harm Sendara, our participants, or third parties
We are required to do so by law or legal process

We will make reasonable efforts to notify you before suspension or termination, except where immediate action is necessary for security or legal reasons.

4. Multiple Account Policy

Each participant should maintain only one account for accessing our services. Creating multiple accounts to circumvent course policies, access restrictions, or enrollment limits is prohibited.

Service Availability and Modifications

1. Service Uptime and Maintenance

While we strive to maintain continuous availability of our website and services, we cannot guarantee uninterrupted access. Our services may occasionally be unavailable due to maintenance, updates, technical issues, or circumstances beyond our control. We will make reasonable efforts to minimize disruption and provide notice of planned maintenance when possible.

2. Course Availability

Course offerings, schedules, and availability are subject to change. We reserve the right to cancel, reschedule, or modify courses due to insufficient enrollment, instructor availability, or other operational needs. If a course you've enrolled in is significantly changed or canceled, we will work with you to find an appropriate alternative or provide a refund according to our refund policy.

3. Geographic Restrictions

Our services are primarily designed for participants in the Tokyo area and . While our website may be accessible globally, certain services may not be available in all locations. We make no representation that our services are appropriate or available for use outside .

4. Service Modifications and Updates

We continuously work to improve our services and may update, modify, or discontinue features, functionality, or entire services at any time. We will make reasonable efforts to communicate significant changes that affect enrolled participants. Your continued use of our services after modifications constitutes acceptance of those changes.

Intellectual Property Rights

1. Our Content Ownership

All content on our website and in our courses, including text, graphics, logos, images, audio clips, video, data compilations, and software, is the property of Sendara or our content suppliers and is protected by international copyright, trademark, and other intellectual property laws. The compilation of all content is the exclusive property of Sendara.

2. License to Use Course Materials

When you enroll in our courses, we grant you a limited, non-exclusive, non-transferable license to access and use course materials solely for your personal learning purposes. This license permits you to:

View and download course materials for personal reference
Create personal notes based on course content
Participate in course discussions and activities

This license does not permit you to reproduce, distribute, modify, display, perform, or create derivative works from our course materials without explicit written permission.

3. User-Generated Content

When you submit feedback, participate in course discussions, or share other content with us, you grant Sendara a worldwide, perpetual, irrevocable, royalty-free license to use, reproduce, modify, and display that content for purposes of operating our services, improving our courses, and promoting our offerings. You represent that you have all necessary rights to grant this license.

4. Trademark Notice

Sendara and associated logos are trademarks or registered trademarks of Sendara. Other product and company names mentioned on our website may be trademarks of their respective owners. You may not use any trademarks displayed on our website without prior written permission from the trademark owner.

Payment and Pricing

Course fees are stated in Japanese Yen (¥) and are due at the time of enrollment unless otherwise specified. Payment must be made through our approved payment methods. By providing payment information, you authorize us to charge the applicable fees to your selected payment method.

We reserve the right to modify course pricing at any time. Price changes will not affect courses for which payment has already been received. If you've registered for a course but not yet paid, any price increase will be communicated to you before payment is processed.

All fees are non-refundable except as explicitly stated in our refund policy or as required by applicable law. If payment fails or is reversed, we reserve the right to suspend your access to services until payment is resolved.

Disclaimers

Our services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that our services will be uninterrupted, secure, or error-free. We do not warrant that results from use of our services will meet your requirements or expectations.

While we strive to provide high-quality leadership development education, we make no guarantees regarding specific career outcomes, promotions, or professional advancement. Individual results depend on many factors beyond our control, including your commitment to learning, application of principles, and your specific organizational context.

Course content reflects our understanding and approach to leadership development. Other perspectives and methodologies exist, and we encourage you to engage critically with all content. Information provided in courses should not be considered as professional counseling, legal advice, or career coaching unless explicitly stated.

Limitation of Liability

To the maximum extent permitted by law, Sendara shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use or inability to use our services. This includes but is not limited to damages for lost profits, lost data, or business interruption, regardless of the theory of liability.

Our total liability for any claims related to our services is limited to the amount you paid for the specific course or service giving rise to the claim. Some jurisdictions do not allow exclusion of certain warranties or limitation of liability, so these limitations may not apply to you.

Indemnification

You agree to indemnify and hold harmless Sendara, its officers, directors, employees, and agents from any claims, losses, damages, liabilities, and expenses (including reasonable attorneys' fees) arising from your use of our services, your violation of these Terms of Service, or your violation of any rights of another party. We reserve the right to assume exclusive defense and control of any matter subject to indemnification by you.

Governing Law and Dispute Resolution

These Terms of Service are governed by the laws of Japan, without regard to conflict of law principles. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts located in Tokyo, Japan.

Before filing any legal action, we encourage you to contact us to seek resolution of any disputes. Many issues can be resolved through open communication, and we're committed to working with you to find reasonable solutions.

Changes to Terms

We may modify these Terms of Service at any time. When we make changes, we will update the "Last Updated" date at the top of this page. If changes are material, we will provide notice through our website or by email to enrolled participants. Your continued use of our services after changes are posted constitutes acceptance of the modified terms. If you do not agree to the modified terms, you should discontinue use of our services.

Severability and Entire Agreement

If any provision of these Terms of Service is found to be invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

These Terms of Service, together with our Privacy Policy and any course-specific terms, constitute the entire agreement between you and Sendara regarding our services and supersede all prior agreements and understandings.

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